Return & Exchange Policy – Anvit Toy World
At Anvit Toy World, we prioritize customer satisfaction and strive to deliver high-quality products for your little ones. If you encounter any issues with your order, please review our return and exchange policies below.
Return Policy
1. Eligibility & Contact Information
Return or exchange requests must be made within 7 days of delivery.
A proper unboxing video is required for return approval.
Contact our customer support team via:
📞 +91-8920602534 / 8076822261
Returns will only be accepted for damaged, defective, or incorrect products.
2. Verification & Replacement Process
Anvit Toy World will assess the authenticity of the complaint.
If the issue is genuine, we will process a replacement as per policy.
Before accepting the shipment, ensure that the packaging is undamaged.
If the package appears damaged, refuse delivery and notify us immediately.
A video recording of the unboxing process is mandatory for return or exchange approval.
3. Return Fee & Restrictions
A flat return fee of ₹100 applies to all returns and exchanges.
Returns may be restricted based on the product category.
Each order is eligible for return only once.
4. Damaged Merchandise & Communication
Share clear images and details of damaged merchandise via WhatsApp or email.
Based on our assessment, we will offer a replacement, store credit, or a full refund.
5. Conditions for Return
Products must be returned in original packaging with price tags, labels, invoice, and accessories (if any).
Items must be properly packed to avoid further damage during return shipping.
Sale or discounted items are non-returnable and non-refundable.
If the wrong or defective product is received, a return or refund will be processed.
6. Final Decision & Color Variation
The company reserves the final authority on return approvals.
Minor color variations due to photography or screen display are not considered defects.
7. Non-Refundable Shipping Charges
Shipping charges are non-refundable, and ₹100 is included in the product price for shipping.
No return fee will be charged for defective or damaged products.
Exchange Policy
1. Eligibility & Product Categories
Only items purchased from www.anvittoyworld.com are eligible for exchange.
Discounted, clearance, or promotional items cannot be exchanged or returned.
2. Conditions for Exchange
Products must be unused, unwashed, unworn, and in original condition.
If the replacement item has a higher price, the customer must pay the difference.
3. Exchange Process
Exchange requests will be processed only after the returned item is received and verified.
Items that are used, worn, washed, altered, or damaged cannot be exchanged.
4. Single Exchange Policy
A product can be exchanged only once.
5. Color Variation Disclaimer
Product colors may slightly vary due to lighting or screen display differences.
6. Return Address for Exchanges
Send exchange products to:
📍 Anvit Toy World
A 47, Gagan Enclave, Amrit Nagar, Ghaziabad, Uttar Pradesh, 201001, India.
7. Shipping Cost Responsibilities
Anvit Toy World will cover shipping costs for defective items, incorrect sizes, or wrong products.
If the exchange is due to personal preference (e.g., size, color, design change), the customer bears the shipping charges.
8. Additional Guidelines
No cancellations or refunds – only exchanges are allowed.
A proper unboxing video is mandatory for exchange approval.
For queries, feel free to contact us via WhatsApp, call, or email.
Thank you for choosing Anvit Toy World! We are committed to making your shopping experience smooth and enjoyable.